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Frequently
Asked Questions:
1. What is RemoOrganizer and why do I need it?
RemoOrganizer is a mobile phone data service that wirelessly connects you to your address book and your PC PIM Calendar. The application enables you to search for contact information, select a phone number and connect the call. The Application also enables you to organize your Calendar events using your mobile phone. You can search for events, add new events and also edit existing events.
For registration, logon to www.bsnl.remoba.com. Click on the link provided for BSNL Cellular Services. After you register, you will receive the free synchronization software that enables you to synchronize your existing contacts and access them from your phone and your Web Account.
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2. From where should I begin?
There are
three easy steps to get started with RemoOrganizer service:
1.
Purchase RemoOrganizer using your mobile phone.
2.
Register to create your
Web Account.
3.
Synchronize your PC
desktop PIM contacts with your new Web Account.
Note:
Steps 2 and 3 require access to your PC and an Internet
connection.
Step 1
-
Purchase RemoOrganizer using your mobile phone
T o
purchase RemoOrganizer using your mobile phone:
1. Select
the mobile shop icon.
2. Navigate to catalog.
3. Select Mobile Office.
4. Select
RemoOrganizer (Mobile Office) to download the application.
If you cannot find RemoOrganizer on the menu, logon to www.tata.remoba.com and check for availability on your phone
model.
Once you
confirm your purchase, the RemoOrganizer icon will appear on
your program menu.
Step 2 - Register to create your Web Account
As a new
user, you have to register your web account.
1.
Logon to www.tata.remoba.com/products/RemoOrganizer.html and
register, to create your Web Account (This should be done
from your PC).
2. Enter
your mobile phone number and create a PIN for mobile phone
access.
Note:
During
account registration, you must enter your mobile phone
number accurately; otherwise you will not be able to
access your contacts from your phone.
3. Enter
your Email address and create a password for accessing
your Web Account.
4.
Download and install the
Synchronization software
on your PC.
Note:
It is strongly recommended that you use the PC
Synchronization software to synchronize your existing PC
contacts to your RemoOrganizer Web Account. However,
RemoOrganizer does provide three other options to get your
contacts into RemoOrganizer : Import, Upload from Phone and
Manual Entry (described later).
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3.
What are the pre-requisites to use this application?
The user should have a Java enabled MIDP 2.0, JSR 75 phone enabled phone and the user should have a valid BSNL connection with data access enabled. The user should be having a PIM with contacts loaded.
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4.
What is a PIM?
Personal Information Manager:
Personal Information Management functionality started with
the Filofax, with all your personal data held in paper
form in a single package. The personal organizer came
along to store the data electronically with the ability to
store the same information on your PC and synchronize the
two. The same functionality is now finding its way into
mobile phones, which also have the synchronization
capability.
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5. How do I get my Contacts in my PIM into
RemoOrganizer?
There are three easy steps to get started with RemoOrganizer service:
1. Purchase RemoOrganizer using your mobile phone.
2. Register to create your Web Account.
3. Synchronize your PC desktop PIM contacts with your new Web Account.
Note: Steps 2 and 3 require access to your PC and an Internet connection.
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6. How can I add/ edit/ delete contacts?
To add a contact select the option Add Contact and fill the fields given and save. Select the checkbox of the contact and select from the options to do edit/ delete.
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7.
How do I download Contacts into my mobile phone? What fields are downloaded?
It is an easy two step process. First you need to select which contacts you want to be "pushed" into your mobile phone's native phone book, then use the mobile phone to download. Your phone's native phonebook only stores names, numbers and Email addresses. The fields downloaded may include Mobile Phone Number, Business Number, Home Number, Fax Number, and Primary Email Address.
*Phone features vary by manufacturer and model. Some phones cannot support all of RemoOrganizer's features. Check the supported phone list to if there are any limitations for your phone.
Step 1 - Select the contacts you want to download using one of two methods. Remember to consider the capacity limits of your mobile phone. Any contacts over your phone's limit can always be accessed through RemoOrganizer's Search function.
Choose either of the two methods:
a) Using Microsoft Outlook
b) Using the Web interface
a. Download Contacts - Using Microsoft Outlook
1. In the Folder View window, highlight the "Contacts" folder. Your contact list should appear.
2. Highlight the first contact you wish to add. Press and hold the key on your keyboard. Click on all the contacts you wish to add. They will be highlighted.
3. Release the key. Right mouse click on any of the highlighted contacts; this will display a menu, choose "Categories". The Categories display window will open.
4. Place a check next to the RemoOrganizer or Download to Phone category.
5. Synchronize your contacts using the desktop sync icon.
In the future, if you wish to remove any contact from your phone, just remove the check mark in the RemoOrganizer/Download to Phone category for that contact. This will not delete the contact from RemoOrganizer or from Outlook but just alerts the RemoOrganizer application not to put the contact in the phone the next time you "Download Contacts".
b. Download Contacts - Using the Web interface
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1. Log on to your RemoOrganizer Web Account.
2. Place a check mark next to each contact you wish to download.
3. Select the "Download to Phone" link. The Download to Phone icon will appear next to contacts you have selected.
Step 2. On your mobile phone, launch RemoOrganizer. Select "Sync Contacts" from the main menu (older versions say "Download Contacts"). Depending on how many contacts you chose in Step 1, this may take a few moments. The phone display will show you a status of how many contacts it is downloading. RemoOrganizer will download up to four phone numbers for each contact and one Email address*. Any notes or other information, such as addresses, can always be accessed using RemoOrganizer's search feature on the main menu.
*Phone features vary by manufacturer and model. Some phones can not support all of RemoOrganizer's features. Check the supported phone list to if there are any limitations for your phone.
The fields that are supported by the phone are downloaded.
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8.
How do I make changes to the contacts I downloaded to the mobile phone?
You should continue to use your desktop application as your main database. Make any changes there and sync whenever you wish. If any changes are made to the selected contacts to download to the phone, simply press the Download Contact menu on the mobile phone. Version 3.0 and greater will support synching new and edited contacts back to the desktop. Prior versions do not support this.
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9.
How long does it take to download contacts?
It depends on how many contacts are being added, how many contacts are on the phone, the type of phone and the nature of any changes. Adding 50 contacts to a new phone may take 2-3 minutes. When updating contacts, only those contacts that have been changed will be sent to the phone, so updates are generally much faster.
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10.How do I get my contacts into RemoOrganizer?
Our application includes a synchronization software client that you download onto your PC from our web site during registration. This enables you to initially add all of your contacts from your PIM (Personal Information Manager) system, such as Microsoft Outlook or a Palm handheld. Your contacts are loaded directly into your Web Account-you won't have to manually enter anything. Whenever you add or change information in the PIM, simply click on the synchronization icon on your desktop to automatically sync to RemoOrganizer. The updated information will be available from your mobile phone.
For more details logon to www.bsnl.remoba.com/www.remoba.com.
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11.
How do I search for a contact's phone number in RemoOrganizer?
Launch RemoOrganizer on your mobile phone. The very first time you use RemoOrganizer, you need to login by entering your phone number and PIN. (You chose your PIN during registration)
From the main menu or the Contacts main menu, select Search. You can search by First Name, Last Name, Company or any combination of these three search fields. The more search criteria you enter, the more refined your results will be. Once the name of the contact is found, select it. The available phone numbers are presented. Highlight the one you desire and hit Send or the button used to make the call.
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12.How do I make a call from within RemoOrganizer?
Once you have found a contact, selecting it will bring up all the available phone numbers you have for that contact. Select the phone number you wish to call and press the Send or Call button on your mobile phone.
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13.I manually edited/deleted a contact from the phone's native phonebook. Now I am unable to download to phone through RemoOrganizer. What do I do?
If you receive a message that says "No contacts were updated", even when you know there should be, either you did not mark any contacts to be downloaded to the phone or you manually edited the phone's native phonebook. If you did not mark any contacts to be downloaded, do so and try again. If you manually edited the phone's native phonebook, read further. Log on to your RemoOrganizer account. The sync contacts automatically work in two way process that is the contacts edited or deleted on phone gets updated on to the server and vice versa.
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14.
I am unable to download contacts to my phone.
If you receive a message "There is insufficient space on your phone for the number of contacts you have selected", select fewer contacts to be downloaded. See the phone list for any limitations of your phone model. Any contacts, including the ones downloaded can be accessed using phonebook's search feature.
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15.I had RemoOrganizer before and just switched phones. Why is the screen telling me to register for a new web account again? I already did this.
This is a standard introduction message for the application. If you already had RemoOrganizer, all you need to do is hit "select" or "ok" to ignore this introduction screen.
Then, choose "Existing User Login". Enter the your 10 digit Mobile number as entered while registration process.. Hit Ok. Now, key in your 4 digit PIN and hit OK. You should now be connected to your existing RemoOrganizer web account with your new phone.
If you don't remember what your PIN was, go to www.bsnl.remoba.com and log into your account.
Note:Alternatively you can get your forgotten PIN, by answering to security question in Forgot PIN screen in mobile.
Click on the "account" tab and type in a new 4 digit PIN. Save the changes. Go back to the phone application and key in the new PIN.
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16.What is the cost of RemoOrganizer?
RemoOrganizer comes with One day free Demo. On purchasing, it will cost Rs 50 for one month subscription. For example if you download the application on Oct 24th, it will expire on Nov 23rd and you will have to renew the subscription to continue using the application.
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17.How do I get my calendar into RemoOrganizer?
Our application includes a synchronization software client that you download onto your PC from our web site during registration. This enables you to initially add all of your calendar from your PIM (Personal Information Manager) system, such as Microsoft Outlook or a Palm handheld.
For more details logon to www.bsnl.remoba.com / www.remoba.com.
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18.Does my computer need to be on for me to access my calendar?
No, you do not need to keep your computer turned on.
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19.How does the refresh icon work?
RemoOrganizer automatically caches (stores) six weeks of calendar content so that you do not have to access the wireless network when using RemoOrganizer for recent appointments.
The six weeks of content include the full current month and the last week of the previous month plus one week of the next month. However, if you edit your calendar in Microsoft Outlook or Palm, you will need to use the refresh icon to refresh the six week cache.
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